Frequently Asked Questions

Everything you need to know about your Ring devices and orders.

Does my Ring device require a subscription?

Ring devices do not require a subscription for basic features like Live View and Two-Way Talk. However, a Ring Protect Plan is required to record, save, and share videos.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.

What is your return policy for electronics?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of the delivery date for a full refund.

Do Ring products come with a warranty?

Yes, every new device comes with a one-year limited warranty that covers defects in manufacturing and materials under normal use.

Are Ring Video Doorbells compatible with my existing chime?

Many of our wired and battery-powered doorbells are compatible with existing mechanical or electronic chime systems. Please check our compatibility tool for specific model requirements.

How do I secure my Ring account?

We recommend enabling Two-Step Verification in the Ring app and using a strong, unique password to ensure your home security data remains private.